IMPORTANT MESSAGE:

DUE TO THE CORONAVIRUS PANDEMIC AND THE "STAY AT HOME" RECOMMENDATION FOR MANY PARTS OF THE WORLD, INTERNET USAGE HAS INCREASED CAUSING SLOWER SPEEDS AND CONNECTION ISSUES WHEN ACCESSING WEBSITES AND ONLINE VIDEO STREAMING.

IF YOU ARE HAVING ISSUES WITH OUR ONLINE VIDEO STREAMING, PLEASE FOLLOW THESE STEPS BEFORE SUBMITTING A SUPPORT REQUEST:

• Start the video using the Med-Q Player
• Hover your mouse over the screen to display the bottom controls.
• Click on the HD or Settings icon in the lower right of the player window.
• Select a lower number in the list until you find one that works (the lowest bitrate is "Audio Only").

If this does not resolve your issue then run this speed test and let us know your download speed when you submit your support request.

SpeedTest Link

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Technical Issue
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FOR US TO PROVIDE ASSISTANCE WITH A TECHNICAL ISSUE WE NEED A FULL DESCRIPTION OF THE ISSUE AND/OR ERROR

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NEW REQUIREMENT FOR THE LATEST FIREFOX AND CHROME BROWSERS
If you see the message "FLASH PLUG IN FAILED TO LOAD"
You need to CLICK ON THAT MESSAGE to activate the Flash Plug In