IMPORTANT MESSAGE:

DUE TO THE CORONAVIRUS PANDEMIC AND THE "STAY AT HOME" RECOMMENDATION FOR MANY PARTS OF THE WORLD, INTERNET USAGE HAS INCREASED CAUSING SLOWER SPEEDS AND CONNECTION ISSUES WHEN ACCESSING WEBSITES AND ONLINE VIDEO STREAMING.

IF YOU ARE HAVING ISSUES WITH OUR ONLINE VIDEO STREAMING, PLEASE FOLLOW THESE STEPS BEFORE SUBMITTING A SUPPORT REQUEST:

• Start the video using the Med-Q Player
• Hover your mouse over the screen to display the bottom controls.
• Click on the 'HD' icon in the lower right of the player window.
• Select a lower number in the list until you find one that works.
• If none of the video's work then try using the "Audio Stream" player.

If this does not resolve your issue then run this speed test and let us know your download speed when you submit your support request.

SpeedTest Link

First Name:

Last Name:

Your Email:

Support Type:

Technical Issue
Refund Request
Forgot Login Details
Update Email Address
Sync Account Request
Student Status
Registration Issue
More information about RSE
Other (Enter Details)

FOR US TO PROVIDE ASSISTANCE WITH A TECHNICAL ISSUE WE NEED A FULL DESCRIPTION OF THE ISSUE AND/OR ERROR

Enter a Description of your Issue, Question, or Comment below:

Enter the numbers in the box below before clicking on "Create New Account".
Numbers:

Refresh Numbers

NEW REQUIREMENT FOR THE LATEST FIREFOX AND CHROME BROWSERS
If you see the message "FLASH PLUG IN FAILED TO LOAD"
You need to CLICK ON THAT MESSAGE to activate the Flash Plug In